Managed IT Support
Your employees get answers from a named team, and every device, account and licence is accounted for.
- Remote employee help desk
- Microsoft 365 or Google Workspace administration
- Monthly operational reporting
Remote-first outsourced IT department
Worldwide IT Support for Growing Businesses
Computerize manages your employee technology, cloud servers, websites, cybersecurity and business software—wherever your company operates.
Remote coverage across Asia, the Middle East, Europe, North America and Australia, with clearly defined service hours and escalation paths.
What we look after
- Help desk and devices
- Cloud servers
- Websites and e-commerce
- Security and backups
- Business software
- 20+ years in IT (since 2004)
- Computerize Pvt. Ltd. · SECP-registered
- PSEB-registered · Z-25-9228/23
- FBR NTN 8124018
- Two staffed support shifts
- 24/7 automated monitoring
- Priority-1 on-call
Stop losing time to IT problems
Most growing companies do not lack technology. What they lack is someone who owns it. That is the job we take on.
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The problem: Employees lose time waiting for technical help.
What changes: Responsive support
One help desk with clear priorities, tracked tickets and a named escalation path.
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The problem: Servers and websites fail without anyone owning them.
What changes: Monitored infrastructure
Alerts go to people who can act. Patching, certificates and capacity are handled on a schedule.
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The problem: Manual processes create errors and weak reporting.
What changes: Automated workflows
Orders, approvals and balances move through systems that record who did what, and when.
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The problem: Security and backup responsibilities are unclear.
What changes: Security and backups you can prove
MFA, patching and backups have written owners, and restores are tested rather than assumed.
Five services, one accountable team
Start with the area that hurts most. Each service runs under a written scope, with inclusions and exclusions you can read before you sign.
Cloud & Server Management
Production servers have an owner, alerts reach someone who can act, and recovery is tested rather than assumed.
- AlmaLinux and Ubuntu administration
- MariaDB/MySQL administration
- Backup restoration testing
Website & E-commerce Care
Your website stays updated, monitored and recoverable, with content changes handled on a schedule.
- Domain, DNS and SSL/TLS management
- CMS and plugin updates
- Uptime and performance monitoring
Custom Software & Automation
Manual steps become traceable workflows with controlled access and reporting you can rely on.
- Customer and reseller portals
- Order, inventory and pricing systems
- API and workflow integration
Cybersecurity Foundations
Security and recovery responsibilities are written down, assigned and reviewed, starting with the controls that matter most.
- Access and identity review
- Multi-factor authentication rollout
- NIST CSF 2.0-aligned assessment
Why businesses choose Computerize
Founder-led and in IT since 2004. What working with us is like:
Prices you can see
Starting prices are published on this site. Your written proposal confirms the exact figure before you commit.
Support in your timezone
Two staffed support shifts cover Asia, the Gulf, Europe and North American mornings, with Priority-1 on-call for critical systems.
A real person on WhatsApp
Message us and a person replies. No ticket-number maze to get started.
One team for everything
Help desk, servers, websites, security and custom software from one accountable team, so problems are not passed between vendors.
You own your systems
Accounts, domains and code stay in your name. Monthly plans have no minimum term and need 30 days’ notice to end.
Promises we can keep
We will not promise the impossible or invent statistics. We state response targets in writing and report against them every month.
How global support works
We document ownership and escalation before support begins.
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Assess the environment
Users, devices, accounts, servers, websites and the workflows that cause the most friction.
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Document systems and responsibilities
Who owns what, which vendors are involved, where the data lives and how we reach you in an emergency.
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Onboard users, monitoring and support channels
Your team learns how to raise a ticket. Monitoring and secure access are set up with named accounts.
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Operate against the agreed service level
Tickets are prioritised P1–P4 and handled within the windows in your agreement, stated in your timezone.
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Report and improve monthly
You receive a monthly report on tickets, risks and recommended next steps. Higher plans add a quarterly review.
Built for businesses that move stock, money and data
Our focus is IT management and business automation for wholesalers, distributors, resellers, online businesses and growing SMEs.
We work with the details that make these businesses different:
- Inventory and stock movements
- Price trees and customer-specific pricing
- Account balances and ledgers
- High-volume transaction processing
- Role-based permissions
- Reporting and API integration
- Wholesale & Distribution Orders, price levels, stock and customer balances that agree across every system.
- E-commerce & Digital Business Stores, APIs and order flows that stay up, stay fast and record every transaction.
- Professional Services Confidential documents, reliable email and controlled access for firms that bill by expertise.
- Multi-Location Business One standard, one help desk and central reporting across branches and countries.
- All industries
Managed IT plans
Prices published up front, with no “call us for a quote”. Per-user pricing for your workplace technology, confirmed in writing after a free consultation.
Remote Essentials
Remote help desk, user lifecycle and device inventory for teams that need dependable day-to-day support.
Starting from USD 35–50 per user / month
Most suitable for growing teams
Managed Workplace
Adds patch coordination, endpoint-security management, backup monitoring and monthly reporting.
Starting from USD 55–90 per user / month
Secure Managed Workplace
Adds MFA enforcement, a security baseline, quarterly technology review and incident-response preparation.
Starting from USD 90–150 per user / month
Minimum managed-IT contract value: USD 500–1,000 per month, depending on market and scope. Starting-from prices are indicative and non-binding. A written proposal follows discovery. Unless the proposal says otherwise, prices exclude taxes, third-party licences, cloud consumption, hardware, travel and out-of-scope work.
Platforms we work with
Systems our team supports every day. Listing a product here does not mean a partnership with its maker.
Guides for decision-makers
Pricing
How managed IT pricing works, and how to compare proposals
Per-user, per-device and minimum-fee pricing for managed IT explained: what drives the price, what is usually excluded and how to compare proposals fairly.
Servers
Server management: who is responsible for what?
A practical split of responsibilities between your hosting provider, your server-management team, your developers and your business, so nothing falls between the gaps.
Resilience
Backup versus disaster recovery: having copies is not the same as being able to recover
The difference between having backups and being able to recover: RPO, RTO, restore testing and the questions every SME should be able to answer.
Frequently asked questions
How much does managed IT cost?
Managed IT starts from USD 35–50 per user per month for remote essentials, and website and server care have their own plans. All starting prices are on our pricing page, and the first consultation is free.
Do you only work remotely?
Yes. Our team works remotely, which covers most of what a modern business needs. When hands-on work is required, we coordinate a vetted local partner where one is available, or guide your own staff or supplier.
How quickly do you respond?
Enquiries get an immediate reply. For clients, response targets for each priority (P1–P4) are written into the agreement and stated in your timezone, and Priority-1 on-call covers critical systems outside the staffed shifts.
Can you support teams in several countries?
Yes. Two staffed shifts cover Asia and Australia, the Gulf, Europe and North American mornings, and every schedule is stated in your local time.
What if we want to leave?
Monthly services need 30 days’ notice and have no minimum term. We hand over documentation and account ownership, and remove our access, using a written transition checklist.
Is Computerize a registered company?
Yes. Computerize Pvt. Ltd. is registered with SECP in Pakistan, registered with PSEB (Z-25-9228/23) and has FBR NTN 8124018.
Know what your IT needs next.
Book a free 30–45 minute consultation. If it helps, we follow up with a structured assessment and a prioritised technology and risk roadmap.